Every MyJollyBox item is handmade and personalised to order in our Singapore studio, so it can’t be resold and we’re unable to offer refunds for change of mind. What we can do is make sure you’re happy with your design before we make it, and put things right quickly if anything goes wrong.

Last updated: 3 October 2026

Approve your design before we make it

Every personalised order includes a free digital mockup for you to approve, with 2 free revisions. This is the time to make changes, so please check names, spelling, ages, dates and colours carefully. We only start making your item after you approve the mockup.

We produce exactly what’s on the approved mockup, so mistakes in details you approved (for example, a misspelt name) aren’t covered by this policy. If you spot one after approving, message us straight away. If we haven’t started production yet, we’ll do our best to fix it.

Cancellations

You can cancel your order for a full refund at any time before you approve your mockup. Once you approve it, your item goes into production and the order can no longer be cancelled.

Damaged, defective or incorrect items

Please check your order as soon as it arrives, or when you collect it. If anything is damaged, defective or different from the design you approved, let us know within 3 days of receiving it, with a photo of the item and your order number.

We’ll remake or replace the item free of charge. If we’re unable to fix the problem, we’ll refund you for the affected item.

Digital downloads

Digital files can’t be returned once they’ve been sent to you, so digital downloads are non-refundable after delivery. If a file won’t open or contains an error on our side, contact us and we’ll send a corrected file.

Colours and handmade finish

Colours can look slightly different on screen than in print, depending on your device’s display. Because every piece is cut and assembled by hand, small variations from the mockup are normal and aren’t considered defects.

How to contact us

The fastest way to reach us is WhatsApp: +65 8832 3657. You can also use our contact form, or check our FAQ for quick answers.

This policy doesn’t affect your rights under Singapore consumer protection law.