Shipping and Returns
All items in our shop are hand-made and sold in Singapore only. We currently do not accept overseas orders.
The average processing time is approximately 1 to 5 working days; however, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc. Some orders can take between 5-10 business days to process. My Jollybox will notify you via email or text message should orders be delayed for the above reasons.
Shipped via: Fulfill by My Jolly Box Delivery Team
|Doorstep Delivery (Fulfil by My Jolly Box Delivery Team)
Self Collection (Singapore Local Orders Only)
Please allow at least 5 working days for us to prepare your items
For Urgent orders, please give us a call at 9239 4968
We will email or text you once your order is ready for collection. Collection location will be
- Senja LRT
- All door-to-door delivery orders are subject to schedule availability. We are able to deliver your items any time between 9am and 6pm (weekdays) 9am to 1pm (Weekends). For deliveries outside this timing, such deliveries will be subject to our agreement. Should an agreement be acknowledged, there will be a surcharge in delivery fee and this will be informed to customer before order confirmation
- We do not do deliveries to Tuas area/ Jurong Island
- Our customer service will contact you via email/phone call within 2 working days upon receiving your order. We reserve the right to reject any orders should we be unable to take the door delivery.
- Any orders paid will be refunded under such circumstances
- We will not be liable for incorrect or incomplete address provided by the customers and orders may be subjected to top-up for re-delivery.
Cancellations, Returns & Damages
Q - Can I make changes to or cancel my order?
My Jollybox works hard to help you get your orders out as fast as possible. So once the payment is accepted and the order is confirmed, it is immediately processed to be shipped. This means there is only a very small window of time where we can “catch” your order cancellation/changes before it is physically picked, packed, and set aside for shipping.
Nonetheless, if it is urgent, Please email us immediately at email@example.com or call us at +65 9239 4968 with the subject line "Cancellation". Please also include your full name and order number.
Q - What is your return policy?
We want you to love your experience with My Jollybox as much as possible, which is why we’re here to help. Our products are handmade hence all sales are final. We do not accept returns or offer refunds. We may offer exchanges under limited circumstances. If an item is damaged as a result of quality or craftsmanship, customers must e-mail their concern within 14 days of receiving items for an exchange. Items mailed back for exchange must be unworn, undamaged, and in their original packaging. My Jolly Box reserves the right to refuse any exchange where the product returned is not in its original condition. The customer is responsible for all shipping charges.
If you encounter an issue with your purchase please do not hesistate to reach out to us at firstname.lastname@example.org
Q - An item in my order was damaged during transit! What do I do?
Oh no, we’re so sorry to hear this! Please send us an email at email@example.com with your order number, full name, and an image of the damaged item and we’ll be happy to help you!
Q - I have other queries.
No worries, you can always drop us an email at firstname.lastname@example.org